Every hotel service on the guest's own phone — one QR scan away.
Guests scan a QR code to order a service; requests reach the staff screen by priority and the charge lands on the room bill.
Inx Virtual Front Desk puts every hotel service onto the phone your guest is already holding: scanning the QR code in the room or in the lobby opens a service menu that works like an app, nothing to install. That menu is yours to define: which items, at what price, and which property turns on which service. Requests go straight to the staff screen.
Real Inxify screenshots from a demo environment — figures shown are for illustration only. Screens are shown in Vietnamese.
Why hotels need Inx Virtual Front Desk
When every guest request has to go through one phone line
A guest wants an extra pillow, breakfast in the room, a car to the airport; all of it goes through the front desk, and the front desk has one person on duty.
One line for every request
Before
The guest calls the front desk, which writes it on paper and tells the kitchen and housekeeping by word of mouth; lose the paper, lose the request.
With Inxify
Requests sent from the guest's phone reach the staff screen with type, priority and time sent.
Foreign guest, flustered staff
Before
Not every shift has someone who speaks the guest's language; one misheard dish changes the whole meal.
With Inxify
The guest picks a language on the phone and the service content translates itself; staff get a request that already names the dish and the time.
Paper menus reprinted at every change
Before
A price change, a sold-out dish or a seasonal service means reprinting the menu placed in every room.
With Inxify
Change a price or switch off a dish in the admin panel; the next scan shows the new version, with no reprinting.
No idea which services actually sell
Before
Room service goes in the restaurant book, laundry in another; at month end nobody knows which property sells well or serves slowly.
With Inxify
Every request lives on the same system as the PMS: charged to the room and shown in each property's service report.
Feature groups
From the guest's fingertip to staff hands, with no paper in between
The four groups below answer four questions a hotel owner asks: what can a guest order without calling the front desk, where does the service money go, who is holding which request, and who can edit the menu. The caption under each picture points to exactly what to look at.
Guests scan a QR code
Every hotel service laid out on the guest's own phone
The service menu opens right in the phone's browser; it looks like an app but nothing is installed. Guests pick the service they need, send the request themselves and follow its status, without calling the front desk.
- Scanning the code opens the menu straight in the browser: no download for the guest, no account to create
- Food & drink, Transport, Experiences and Amenities are laid out as tiles, so the guest taps the group they need
- Guests comment on the room or the service during the stay, and the feedback lands in the same place as other requests so staff act early
Ordering & charging
Guests confirm on the phone and the charge reaches the room bill
The guest confirms the order on the phone: delivery as soon as possible or at a set time, charged to the room, paid in cash or by bank transfer. A completed request with a price goes onto the room bill in Inx PMS, and the front desk never retypes a paper slip.
- Food and laundry sit in one cart, and the guest confirms the whole order once
- Guests see whether their request is waiting, in progress or done right on the phone, without calling the front desk to ask
- Breakfast, laundry or a transfer already served is no longer forgotten at check-out
Staff take the request
Every request has a type, a priority, a time sent and someone who took it
Every request lands on one board, and each row carries the request type, the description the guest wrote and the time it was sent. A tap on Accept puts a name on the job and the guest sees the status change on the phone; a duplicate, or a guest who changed their mind, gets Cancel.
- Urgent work is not queued behind routine work: a 07:00 breakfast comes before a request for extra pillows
- When a guest phones or asks in the lobby, staff tap Create request to put it on the same board
- A request nobody has taken stays in the Pending tab at shift change, so it does not fall between two shifts
Menu & reports
Change a price in the morning and the afternoon scan already shows it
Adding an item, changing a price or a description and setting the ordering window for each service are all done in the admin panel. The property manager does it, with no request to the vendor and no waiting for a developer.
- A property with no restaurant turns off Food order, and its guests never see that tile
- Request counts, service types and service revenue for each property land on one report and export straight to a spreadsheet
- Deeper financial reporting belongs to the Accounting & Finance module, developed on request
Built around your hotel
The service menu belongs to you, not to the software
A city hotel needs airport transfers; a resort needs laundry, spa and bicycle hire; a chain needs a different menu at each property. Inx Virtual Front Desk does not make you share one template menu: services, prices, serving hours and the QR code for each room are all set per property. Any service missing from the list, we build just for you.
Service menu per property
Choose which service groups guests see, from food and drink, laundry, transfers and luggage to amenities, then switch them on or off for each property.
Example: The property near the airport turns on Car booking; the resort adds Laundry and Bicycle hire.
Items, prices and serving hours
Item names, descriptions, prices and the ordering window for each service are entered by you; when something sells out, fix the menu on the spot, no reprint.
Example: Breakfast to the room takes orders from 06:00 to 10:00; laundry handed in before 09:00 comes back the same day.
Write the menu once, translated for guests
The guest picks a language on the phone and item names and service descriptions translate with it, so staff never write a second menu.
Example: A guest who chooses English sees the same breakfast menu in English.
Rooms, areas and QR codes
List the rooms and the lobby spots, then print a QR code for each; open more rooms and you simply print more codes.
Example: Opening a new floor: add the rooms, print the new codes, keep the same menu.
On a phone
Guests and staff both work from a phone
On the guest side, the service menu and the basket run in the phone's browser. On the staff side, that same request screen opens on a phone, so housekeeping or bell staff take and update requests while they are on the floor.
Staff screen
The guest's cart
Chat with the front desk
What is in Inx Virtual Front Desk
Service groups for guests, request types for staff
Guest-side service groups are switched on per property; staff-side request types are what arrives on the staff screen.
Guest-side service groups
Request types on the staff screen
Developed on request
Same platform as the PMS
Not a separate piece of software to be wired in: Inx Virtual Front Desk lives inside the Inxify platform, with the same accounts and the same room and guest data.
In the browser, no app store
Guests use it right in the phone's browser — no download, no waiting for updates; the hotel never has to talk a guest into installing anything.
Works with the rest of Inxify
Inx Virtual Front Desk is the guest's front door — the rest connects behind it
A guest request does not stop at the staff screen: the money goes to the PMS, the preferences to the CRM, the serving shift to HRM.
Inx PMS
Priced requests go straight onto the room bill; the front desk checks the guest out with every charge already in place.
See detailsInx CRM
Every service a guest uses is recorded on the profile and in the guest's preferences, the basis for offers and care on the next stay.
See detailsInx HRM
Which shift and which person served each request is recorded — the service history sits with the employee record in Inx HRM.
See detailsTry scanning a QR code on your own service menu
In the free demo we build your hotel's service menu — the right items, prices and languages — so you can scan, place a test order and watch the request reach the staff screen and land on the room bill.