Hotel operations knowledge, written by the people who build hotel software
This is what we end up explaining while sitting with front desk staff and managers during a rollout: how to read the numbers, how to handle the hard moments at the desk, and what the industry's abbreviations actually mean. Useful even if you never use Inxify.
Where to start
Articles by area of work
Operations handbook
From reading occupancy and average rate to handing over a shift at the front desk — each article solves one real problem, in a few minutes of reading.
Read the handbookLook up ADR, RevPAR, OTA…
Hotel glossary
A quick reference for the abbreviations that show up in contracts, reports and vendor quotes — explained in plain language, with examples.
Browse the glossaryProduct · Rollout · Cost
Frequently asked questions
What hotels ask us most often before deciding. Answered directly, and where we do not have a figure we say so.
Read the answersOperations handbook
Latest articles
Written from what we see at real front desks, not from marketing material.
Occupancy, ADR, RevPAR: three numbers and the trap of reading only one
High occupancy does not mean profit. Neither does a high average rate. These three numbers only mean something side by side.
Read articleOverbooking and no-shows: taking more bookings than rooms, and where it breaks
Guests who book and never arrive are real and they cost real money. But overshooting costs far more than one empty room ever will.
Read articleFront desk handover: what must be passed on, and why a notebook is not enough
Most guest complaints are not created during a shift. They are created in the gap between two shifts.
Read articleNeed the answer for your hotel specifically?
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