What hotels ask us most often
Answered directly, against what Inxify actually does today. Where the answer depends on your size and how you operate, we say that plainly instead of inventing a figure.
Product and features
What does Inxify include?
Solutions on one platform: Inx PMS for room operations, Inx CRM for guest records and preferences, Inx HRM for staff and shifts, Inx Virtual Front Desk for guest-requested services via QR code. They share one source of data and one login.
I only need room management. Do I have to buy everything?
No. You start with the solution you need most, usually Inx PMS, and switch on the rest later. Because they sit on the same platform, adding one later involves no system integration and no re-entering data.
Can it be adapted to the way my hotel already works?
That is how we build the product: the software bends to the hotel rather than the hotel bending to the software. How far each area can be adapted varies, so during the demo we set it up on your own way of working so you can see exactly what is adjustable.
Does it work on a phone?
Yes. The main operating screens have a phone version, so a manager can see what is happening while walking the floors or while away from the property.
Can I manage several properties under one account?
Yes. The platform supports multiple properties, each with its own data, while consolidated reporting sits across all of them.
Rollout and data
Should I choose cloud or a server at the property?
Cloud starts quickly with no infrastructure of your own — good for an independent hotel that wants to begin now. On-premise puts the server at the property with full custody of your data — usually suited to multi-property groups. Both run the same platform.
Can my existing guest data and booking history come across?
Yes, and we discuss it during the survey rather than after a contract is signed. How it is done depends on the volume and format of what you have today, so we need to see the real data before quoting a timeline.
When can I export my own data?
At any time. Everything in the system can be exported directly — that is a principle we publish on the pricing page, not a condition attached to a package.
How long before a new hire can use it?
We do not publish a single figure, because it depends on each hotel's operation. The most realistic test: during the demo, have your own staff attempt a real task rather than watching us do it.
Cost and contracts
How is the cost calculated?
By room count, and by which modules you switch on. The pricing page has an estimator based on the number of rooms so you can get a sense of the range before contacting us.
Why is there no fixed public price list?
Because two hotels with the same room count can need very different things — one only manages rooms, another needs restaurant, staff and guest services too. A single figure would be too much for one and too little for the other. We quote once we understand what you need.
Do the core modules cost extra?
No. Every package includes the core modules covering daily operations, priced by room count. Add-on modules are the part you switch on as needed.
Can I try it before deciding?
Book a free demo. We open the software on your own room plan and your own way of working rather than showing a prepared deck.
Support and data safety
Who supports me when something goes wrong?
A team in Vietnam who work directly in Vietnamese and understand hotel operations — not a call centre reading a script. Contact details are in the footer of every page on this site.
Is my hotel's data safe?
All connections to the system use encrypted transport. With the on-premise model, the data sits on a server at your property under your full custody. Details of how personal information is collected and handled are in the Privacy policy.
Can staff see everything?
No, access is granted by role. The front desk does not need payroll, and every action is written to an activity log tied to an individual account — which requires each staff member to have their own login.
Who builds and runs Inxify?
Vital's Soft LLC in Vietnam, part of SMF International Group. We develop, deploy and operate the product directly — we are not reselling foreign software.
Not finding your question?
Call us or book a demo. Specific questions about your hotel are usually answered faster in a conversation than by reading a page.